Shop with Confidence

At TapSetu, customer satisfaction is important to us. We strive to deliver high-quality NFC products and digital solutions. This policy explains when returns, replacements, cancellations, and refunds are available and how they are processed.

Policy at a Glance

• Easy replacement for damaged or incorrect products.
• Customized products are generally non-returnable.
• Order cancellation is available before dispatch (subject to conditions).
• Approved refunds are processed to the original payment method only.
• Dedicated support is available for returns and refund-related queries.

1. Return Eligibility

You may request a return or replacement if:

• You received the wrong product.
• The product was damaged during transit.
• The product has a verified manufacturing defect.
• Your order is incomplete or items are missing.

To help us resolve your request quickly, please contact us within 48 hours of delivery.

2. Non-Returnable Products

The following items are generally not eligible for return or refund, unless they are damaged, defective, or incorrectly delivered:

• Personalized NFC Business Cards
• Custom Printed NFC Cards
• Metal NFC Cards with Custom Engraving
• Customized Smart Standees
• Personalized Business Kits
• Custom Branding Materials
• Products made specifically according to customer specifications

Returns requested due to a change of mind or incorrect information provided by the customer may not be accepted.

3. Digital Products & Services

The following digital products and services are generally non-returnable and non-refundable once they have been activated, delivered, or provisioned:

• Digital Business Profiles
• Premium Memberships
• Subscription Plans
• NFC Profile Activation
• Custom Domain Configuration
• Digital Profile Customization
• AI-assisted Profile Setup
• Other Digital Services

Exceptions may be considered where required by applicable law or where the service could not be delivered due to a verified issue on TapSetu's side.

4. Replacement Policy

If your request is approved, TapSetu may provide:

• A replacement product,
• A repair (where applicable), or
• Another suitable resolution based on the nature of the issue.

Replacement decisions are made after verification of the reported problem.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours and provide:

• Your Order ID
• Clear photographs of the product
• Photos of the outer packaging
• An unboxing video (recommended, especially for customized products)

This information helps us investigate your request efficiently.

6. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch, subject to verification.

After Dispatch

Orders that have already been shipped generally cannot be cancelled.

Customized Orders

Once production of a personalized or customized product has started, cancellation requests may not be accepted.

7. Refund Policy

Where a refund is approved, it will generally be processed through the original payment method used for the purchase.

If the original payment method is unavailable, TapSetu may request bank account details to complete the refund where appropriate.

Refund approval is subject to verification of the request and compliance with this policy.

8. ⏳ Refund Timeline

Once a refund is approved:

• Refund initiation: Within 5–7 Business Days
• Bank or payment provider processing: Additional 2–7 Business Days (depending on the payment provider)

Actual timelines may vary depending on your bank or payment service provider.

9. Return Request Verification

TapSetu reserves the right to inspect and verify return requests before approving a refund or replacement.

Additional information may be requested where necessary to investigate the issue.

10. Return Request Rejection

A return or refund request may be declined if:

• The product has been intentionally damaged.
• The issue was caused by improper handling or misuse.
• The request is submitted after the allowed reporting period without reasonable justification.
• Required information is not provided after repeated requests.
• The product has been modified after delivery.
• Fraudulent or abusive return activity is detected.

11. Bulk & Corporate Orders

Returns, cancellations, and refunds for bulk, corporate, dealer, franchise, or customized business orders may be governed by separate commercial agreements.

Please refer to the terms provided at the time of purchase.

12. Promotional & Discounted Products

Products purchased during special promotions, clearance sales, festive offers, or limited-time campaigns may have different return or refund eligibility.

Any applicable conditions will be communicated during the purchase process.

13. Limitation of Liability

TapSetu shall not be responsible for:

• Customer errors while placing an order.
• Incorrect shipping information provided by the customer.
• Delays caused by courier partners.
• Minor color variations due to screen settings.
• Issues resulting from misuse or unauthorized modification of products.

14. Force Majeure

Refund, replacement, or delivery timelines may be affected by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Government restrictions
• Transportation disruptions
• Strikes
• Technical outages

In such situations, we will make reasonable efforts to keep customers informed.

15. Returns & Refund Support

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us.

TapSetu Support

support@tapsetu.in

www.tapsetu.in

Our support team is committed to resolving your concerns as quickly and fairly as possible.

Thank You

Thank you for choosing TapSetu.

We value your trust and are committed to providing high-quality products, transparent policies, and reliable customer support. Our goal is to ensure every customer enjoys a smooth, secure, and professional experience with TapSetu.